TM
Tony M
1 reviews | Active since Apr 2015
28 Apr 2015, 07:52
Contract Upgrade
I was informed by sms from Mtn that I was due for an upgrade. The new specials booklet is only released on the 8th of the month. On seeing the phone that I would like to try next, I contacted an Mtn shop in Centurion who advise me that they do not have stock in the shop but would order. This would take a week. After a week, no response. I then contacted another shop in Centurion with the same response. After a week, still no response.<br> So no response from the shops and friends have informed me that I will not get any response if I order via the Mtn website. I have been with Mtn for more than 15 years now, so how do I proceed? Do I take my number and go to Vodacom or Cell C?
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Replies (1)MTN South Africa's replyOfficial
14 May 2015, 12:01Hello tonymiller,
Thank you for post.
Please accept our apologies for the break down in service our touch points and for any inconvenience caused . We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service Level.
Kindly be advised that this has been escalated to the supervisory at MTN Direct for resolution and you will be advised of the outcome.
Regards,
Nomonde.
REQ:***
Thank you for post.
Please accept our apologies for the break down in service our touch points and for any inconvenience caused . We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service Level.
Kindly be advised that this has been escalated to the supervisory at MTN Direct for resolution and you will be advised of the outcome.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 12:01
Official
Hello tonymiller,
Thank you for post.
Please accept our apologies for the break down in service our touch points and for any inconvenience caused . We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service Level.
Kindly be advised that this has been escalated to the supervisory at MTN Direct for resolution and you will be advised of the outcome.
Regards,
Nomonde.
REQ:***
Thank you for post.
Please accept our apologies for the break down in service our touch points and for any inconvenience caused . We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service Level.
Kindly be advised that this has been escalated to the supervisory at MTN Direct for resolution and you will be advised of the outcome.
Regards,
Nomonde.
REQ:***
Best regards,
