1 reviews | Active since Jun 2019
Contract upgrade
I have a problem with MTN , I have upgraded my contact with them ... I requested for an iPhone 7plus and I was given a I phone 7. I called the call center to assist me to change it. I took it to the nearest MTN Store (Hillcrest) I was told that I will receive an SMS with a tracking number that was on Friday 22/11/2019 till today I have not received it. I called today and they keep giving me different numbers to call but no one is assisting me I asked if I could speak to a supervisor from the number I was given they keep saying it the wrong department. I am so annoyed with MTN right now. I keep on going from one call to another, they are giving me same number and they say it is the wrong department and still want to give me the number I got on the first place... please help me
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
As per our telephone conversation we glad to hear that the mtn hill crest store are assisting you with your problem.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Mike
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points
As per our telephone conversation we glad to hear that the mtn hill crest store are assisting you with your problem.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Regards
Mike