PF
Phumzile F
1 reviews | Active since Oct 2015
26 Aug 2017, 10:04
Contract upgrade
I am being charge for an upgrade every month but mtn direct won't give me the phone. They keep telling me that they are having problems with their warehouse and courier service. And they refuse to credit me so i am going to reverse the debit.
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MTN South Africa's replyOfficial
27 Aug 2017, 21:42Thank you for your post.
We apologize for any inconvenience incurred.
The complaint has been sent to MTN Direct Supervisors to contact and assist you with feedback when the device will be delivered. The contact number ***.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
The account will be credit for August 2017 promo fee.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply27 Aug 2017, 21:42
Official
Thank you for your post.
We apologize for any inconvenience incurred.
The complaint has been sent to MTN Direct Supervisors to contact and assist you with feedback when the device will be delivered. The contact number ***.
We had introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
The account will be credit for August 2017 promo fee.
Kind Regards,
Alice van der Merwe
Best regards,