MM
M M
1 reviews | Active since Jun 2012
04 Mar 2015, 13:13
Contract Upgrade
I had a contract with MTN which was coming to an end December 2014. I decided not to upgrade instead switch to prepaid. MTN continued to charge debit my account for the contract and I was promised a refund in January and was told that I will take 7-10 working days. It is now March and I have been calling the service provider for feedback nut nothing. I have been made false promises. What I would like is a refund from MTN, no stories please. I am tired of being sent from pillar to post.
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MTN South Africa's replyOfficial
06 Mar 2015, 15:08Hello M-M,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the debit order that went off on the 2015-01-30 was for the invoice dated 2014-12-20 as you were paying for your account a month in arrears. A refund of R245.00 was passed for the invoice dated 2015-01-20 hence the debit order was not submitted in February.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the debit order that went off on the 2015-01-30 was for the invoice dated 2014-12-20 as you were paying for your account a month in arrears. A refund of R245.00 was passed for the invoice dated 2015-01-20 hence the debit order was not submitted in February.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply06 Mar 2015, 15:08
Official
Hello M-M,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the debit order that went off on the 2015-01-30 was for the invoice dated 2014-12-20 as you were paying for your account a month in arrears. A refund of R245.00 was passed for the invoice dated 2015-01-20 hence the debit order was not submitted in February.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the debit order that went off on the 2015-01-30 was for the invoice dated 2014-12-20 as you were paying for your account a month in arrears. A refund of R245.00 was passed for the invoice dated 2015-01-20 hence the debit order was not submitted in February.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,