GK
Gert K
1 reviews | Active since Jul 2015
03 Jul 2015, 15:35
Contract upgrade
I went to MTN Morningside on April 17 2015 to change a contract from personal to business , and then upgrade. Handed in all the necessary documents, including all my company registration docs etc. Waited patiently , and with no feedback I emailed on May 09 to enquire. Received a email reply back on May 17 to apologise for the delay. I was then only told that there was one document outstanding. Still no response.<br> I went back to MTN Morningside on June 19 and asked for a manager. Eventually met with him , and he was not able to resolve the issue immediately. Promised to give me feedback in the next week or five working days.<br> It is now another week after that , and I am disappointed at the lack of customer care and service. I even laid a complaint on the MTN complaints website , and still no feedback.
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MTN South Africa's replyOfficial
09 Jul 2015, 08:51Hello Gert Krugell,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply09 Jul 2015, 08:51
Official
Hello Gert Krugell,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,