SN
Sizwe N
1 reviews | Active since Aug 2012
17 Mar 2015, 13:19
Contract Upgrade
I renewed my contract in October 2014 through Mtn Direct and my upgrade package was as follows : R200 Airtime, 25 Sms bundle, 150MB, 1GB (promotional offer for 24 months) and 20000 Loyalty points (Once off) since then I have only received my data bundle once after I called to query and never again. I have may a number of calls to customer care and sent e-mails but problem hasn't been sorted yet. I have renewed my contract with Mtn based on the false information supp**** by the consultant.
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MTN South Africa's replyOfficial
23 Mar 2015, 11:53Hello njapha,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that one of Supervisors within our Sales Department has requested the 1GB data bundle to be activated and provisioned as soon as possible. We've also requested the matter relating to the 20000 loyalty points not being issued as yet to be resolved amicably.
We will touch base with you as soon as we get feedback on the escalation done now as we do not want to create duplicate requests.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that one of Supervisors within our Sales Department has requested the 1GB data bundle to be activated and provisioned as soon as possible. We've also requested the matter relating to the 20000 loyalty points not being issued as yet to be resolved amicably.
We will touch base with you as soon as we get feedback on the escalation done now as we do not want to create duplicate requests.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply23 Mar 2015, 11:53
Official
Hello njapha,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that one of Supervisors within our Sales Department has requested the 1GB data bundle to be activated and provisioned as soon as possible. We've also requested the matter relating to the 20000 loyalty points not being issued as yet to be resolved amicably.
We will touch base with you as soon as we get feedback on the escalation done now as we do not want to create duplicate requests.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We see that one of Supervisors within our Sales Department has requested the 1GB data bundle to be activated and provisioned as soon as possible. We've also requested the matter relating to the 20000 loyalty points not being issued as yet to be resolved amicably.
We will touch base with you as soon as we get feedback on the escalation done now as we do not want to create duplicate requests.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,