Contract update details have gone ghost!!

<p>I am trying to get the details of my upgrade last year. I have called customer care (808) and after holding on for more than 40 minutes, the lady helping me tells me that her system shows my last upgrade was in 2014 and the system is not working properly. So she gives me a direct number to query upgrades which I call. They then tell me that they cannot help me because my upgrade was done directly with corporate so she proceeds to give me their number. I call corporate. they then tell me that they cannot help me because if I went to the store and my phone was not delivered then I will have to contact the store. I find the contact details for the MTN store in cape road and call. the receptionist takes my details and tells me she will have someone call me back with the info. I am still waiting for a response...</p> <p> </p> <p>This is unacceptable.</p>