Contract Unresolved Rate and Misleading VAS

Wow this is shocking response. It's like preying on the helpless or uninformed. <br> 1. Voice contracts are usually locked in for 24 months on the rate. Please send proof of the rate hike on the contract my wife signed. (I have Cell C voice contracts where the rate remains locked for 24 months).<br> Additionally you never sent my wife the original phone contract - only delivery notes and an agreement with no monthly tariff entered - please send the signed contract.<br> 2. My wife has no recollection of signing a contract for MTN Quiz Moola contract. May we have a copy of this contract/agreement please?<br> To recap:<br> o Please explain why the original contract was never sent and why rates never locked into contract.<br> o We don't want this new rate of R99 but to keep the original rate of R89.<br> o The Moola quiz is ********* as you trap people who are not aware of the rates or contract because you never provide them upfront.<br> o Please provide answers to this as we have an ICASA case number where we need to provide them this feedback as well.<br>