Contract transfer/renew

went in to store end of august to transfer and renew my cell phone contract from my dads name to mine<br> was asked to bring in a lot of paperwork and forms needed to be filled in , went back to store with my dad on the 3rd of September and finalised all paperwork got an sms stating it was sumitted to vetting then after approved , 2 days later I get an sms stating I requested a sim swap which was not true , I contacted Beverly at the store but she does no and later that day my phone was disconnected . phoned 808 customer care but was told need to go into store , went into had to pay for a sim swap which I did not ask and my phone was offline for 3 days . month later contract still not on my name instead of it getting transferred it gets terminated I loose another few days to get it connected. go to the mtn store on the 19 November to ask about my transfer n renew told by Beverly they are to busy to assist me , I must go another store , I asked for all the documents I filled in on the 3 September it was given to me I then went to sandton mtn store on the 21 November who assisted me <br> submitting it over again got an sms this morning saying it was approved waiting for someone to call