Contract Transfer

I went to MTN on the 16th Dec and asked for a contract transfer, they processed it at said it would take no longer than 48hrs, I went there the following Sunday and asked and they said it is still processing, I called them today 22 Dec and asked what is happening and they said it would take a month, so i told them to cancel it they asked for my id number and surname, i gave it and the phone just went dead, i called them again and said the phone went dead they just started talking to one another let me waiting and after a few minutes just put the phone down, meaning no one want to help me, i have no idea what is currently going on on the contract and I do not have time to actually go to MTN to sort this out.