LP
Leon P
1 reviews | Active since Mar 2011
27 Mar 2017, 11:35
Contract tranfer
<p>I have a contract phone mtn350 for more than 10 years. Why do Mtn need 3months bank statements? My bank statements are private! This is how your banking information are leeked to others. Why is my history and payslip not sufficient to prove income?</p>
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MTN South Africa's replyOfficial
28 Mar 2017, 22:28Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you are vetted when change of ownership of a contract from one customer to another is done. This is the reason we follow the same procedure as we do when you open a new contract or an additional contract, all the documents are also required for Credit Vetting purposes.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply28 Mar 2017, 22:28
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you are vetted when change of ownership of a contract from one customer to another is done. This is the reason we follow the same procedure as we do when you open a new contract or an additional contract, all the documents are also required for Credit Vetting purposes.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,