Contract to Prepaid Migration Requested

Good Day <br> <br> I requested a contract to prepaid migration on the 26th of October (the contract for the MSISDN ended on the 31st of August 2015) upon checking my debit orders - I noticed that I was still charged for the contract. <br> <br> I called the retentions number that was given to me last week ***) only to be transferred to 3 different agents, where I eventually just got static and dropped the call! <br> <br> I then called *** to query why the migration was not done and I was told that the cancellation department tried to email me on an email address that no longer exists. I left an alternate contact number to call me on, they still have the cell number that was to be migrated no effort was made at all to contact me on any of those. <br> <br> According to the agent, I was to provide feedback on the email that was sent and because no feedback was given the migration was not done! The agent could not tell me what feedback was required either! <br> <br> Please Fix this issue!