Contract to Pre-Paid Move still Outstaning
On the 12th April 2016 my 2 MTN Contracts Expired , I phoned MTN and advised to move both my contracts to Pre-paid. Agent 1 said it wail take 3-5 business days. After 5 days still nothing... I phoned MTN again and Agent 2 mentioned they have to verify my details witch we did over the Phone again and the Process will be completed in 24 -48 Hours. Till date my contracts have still not been moved to pre-paid. MTN Please sort this out ASAP ***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 May 2016, 11:47Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that both your lines have been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply13 May 2016, 11:47
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that both your lines have been migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***