Contract to be terminated&migrated to prepaid

Made a request since January 2015 that are not yet attended to!!<br> <br> All I want is for the one cell number that is on my cell phone account with MTN to be migrated to a prepaid number and confirmation that the contract has now been terminated (I paid up my two years with this contract!!)<br> <br> What is so difficult in adhering to my request!<br> <br> I am disappointed!