CONTRACT TERMINATION STRUGGLE

Hi am super frustrated with the process of canceling my contract, i have been with MTN for over 10 years, as an individual i was put in a SME/business segment when i don't even own a business, resulting in me paying much higher premiums over the years, i need an explanation to this and reimbur*****t, secondly my contracts with you ended in June however money keeps on been taken from my account, i went to the branch 10 times namely south game and mall of the south for assistance buy no resolution was made for me to be able to cancel, i sent and email a month ago to MTN still no feed back, went to the branch again last week, and we called with the store manager via the call center holding over 2hours and not being successful. why should client go through hell in order to end a relationship with MTN why doesn't the branch have powers to help clients on termination REF: *** REF *** REF: -*** I DEMAND TO BE CONTACTED AND NO DEBIT TO BE TAKEN FROM MY ACCOUNT Sipho ***