mM
mmabatho M
1 reviews | Active since Oct 2014
08 Jul 2015, 16:02
CONTRACT TERMINATION
i was due for upgradation on April 2015, i have terminated the contract by calling the MTN call center on the 29 April 2015 around 15:00, the consultant confirmed that it was terminated ,but MTN kept sending me R350 airtime on May and June as if i was still on contract. I tried calling the call center which is a nightmare as i could not get through and also on the 26 June 2015 i went to MTN shop at Mall of the North , i wrote the cancellation letter and gave them an ID. I will not pay for services i have terminated because of your mistakes. I have also send emails regarding this matter with the ref number #***3. MTN must sort this out as i wont pay R1017.58 when i have terminated the contract.
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MTN South Africa's replyOfficial
23 Jul 2015, 16:07Hello masehela mrc,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, kindly note that you are liable for the invoice for the month of May is payable as this is for the usage from April to May. We will reverse the charges for the month of June due to late cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, kindly note that you are liable for the invoice for the month of May is payable as this is for the usage from April to May. We will reverse the charges for the month of June due to late cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply23 Jul 2015, 16:07
Official
Hello masehela mrc,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, kindly note that you are liable for the invoice for the month of May is payable as this is for the usage from April to May. We will reverse the charges for the month of June due to late cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our conversation, kindly note that you are liable for the invoice for the month of May is payable as this is for the usage from April to May. We will reverse the charges for the month of June due to late cancellation.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,