Contract termination.

Good day,

I just wanted to express how frustrating it is to hold for over 40 minutes to be assigned. Once the call went through I spoke to a guy Thami and right after he tells me that he’s going to transfer me to someone who can assist since his system is giving him issues and he’s going to restart it(which Initially didn’t have a problem with) but then he goes and transfers me to MTN direct , a department that’s totally different from from Retentions. Then I got told that I must dial 135 again because I won’t get help or even get transferred to the right department.