YA
Yolandi A
1 reviews | Active since Jun 2015
01 Jun 2015, 19:06
Contract Termination
Good Day,<br> <br> I have been emailing [Email Removed] since the 8th of May 2015 with my termination letter and I have had no response on all my follow up emails. Please advise whom I can email to ensure this contract is cancelled. I tried to get the information from your store in Centurion Mall before I left the country and their response after waiting 20min for a consultant was to call 808???? I need this contract cancelled please contact me ASAP.
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MTN South Africa's replyOfficial
04 Jun 2015, 12:20Hello yolandiaproskie,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract will end on the 2015-06-19, there are charges that will be incured for early termination. If you still need to cancel your contract, Please advise us and we will calculate the early termination charges. Please also advise us on the handset model and type that was issued with the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract will end on the 2015-06-19, there are charges that will be incured for early termination. If you still need to cancel your contract, Please advise us and we will calculate the early termination charges. Please also advise us on the handset model and type that was issued with the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 12:20
Official
Hello yolandiaproskie,
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract will end on the 2015-06-19, there are charges that will be incured for early termination. If you still need to cancel your contract, Please advise us and we will calculate the early termination charges. Please also advise us on the handset model and type that was issued with the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The contract will end on the 2015-06-19, there are charges that will be incured for early termination. If you still need to cancel your contract, Please advise us and we will calculate the early termination charges. Please also advise us on the handset model and type that was issued with the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,