contract termination

Item: MTN South Africa
Rating: 3

good day. i have tried to contact the retention department and they keep putting me on hold. my contract officially terminates today and i will not be renewing it. please contact me to sort this out as i do not have airtime to waste sitting on the phone for 10 min on hold! thanks

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

07 Jun 2018, 10:16

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have tried to call you, no availability.

The request was sent to the Retentions department to contact you and assist with the cancellation request for cell *** that expires today, note that cancellation from the network is require 30 days before cancellation date .

Prepaid migration can only be done a day after the contract expires all airtime left on the sim card will be lost.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply07 Jun 2018, 10:16

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have tried to call you, no availability.

Prepaid migration can only be done a day after the contract expires all airtime left on the sim card will be lost.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

's updateReviewer Update

07 Jun 2018, 13:01

Please do contact me after 2 on another number . ********** 221. I was not aware of the cancellation requirements.i just want it cancelled either way please. I understand that i will loose all airtime and it will only be pre-paid from tomorrow

's update07 Jun 2018, 13:01

Reviewer Update

contract termination

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