tM
thandi M
1 reviews | Active since Feb 2016
17 Jan 2018, 09:10
contract termination
again i've complained about my contract being upgraded without mu consent,but im getting the run around from mtn call centre and twitter seems like im not getting anywhere with this matter,and their reply is automated response of me getting an affidavit done but i call the call centre to get the request done..yet these people are not being helpfull even the team leaders dont even wanna take the matter like Randel Daniel the service is so useless the level of helping their clients is on a 0%
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Replies (2)
MTN South Africa's replyOfficial
17 Jan 2018, 11:50Good day Thandi,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint, with the written instruction you gave us to cancel your contract and migrate to prepaid. I will also need you to attach a SAPS affidavit for the upgrade dispute and a certified copy of your ID. Please specify which number was supposed to be cancelled. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply17 Jan 2018, 11:50
Official
Good day Thandi,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, Please give me more details on your complaint, with the written instruction you gave us to cancel your contract and migrate to prepaid. I will also need you to attach a SAPS affidavit for the upgrade dispute and a certified copy of your ID. Please specify which number was supposed to be cancelled. Send it to ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
tM
thandi M's updateReviewer Update
17 Jan 2018, 12:04Good day
I’m replying concerning the cancellation of my contract to Pre-paid but instead I’ve been upgraded without my permission.
First of all when I called (808) in the call center the voice programmed does advise that the calls are recorded,
Please listen to the recordings for the 02/01/2018
Reference number given was ********** 14/9.
I don’t have time to visit the police station and why is it so hard to pull up recordings and listen to the call.
I just simple wanted my contract to be terminated and back to pre paid number but instead i'm suffering from your company’s mistake which is giving me the run around concerning the issue and the call center team leader Randal Daniel's level of service is on 0% level who cant even speak t o clients concerning an escalation...
tM
thandi M's update17 Jan 2018, 12:04
Reviewer Update
Good day
I’m replying concerning the cancellation of my contract to Pre-paid but instead I’ve been upgraded without my permission.
First of all when I called (808) in the call center the voice programmed does advise that the calls are recorded,
Please listen to the recordings for the 02/01/2018
Reference number given was ********** 14/9.
I don’t have time to visit the police station and why is it so hard to pull up recordings and listen to the call.
I just simple wanted my contract to be terminated and back to pre paid number but instead i'm suffering from your company’s mistake which is giving me the run around concerning the issue and the call center team leader Randal Daniel's level of service is on 0% level who cant even speak t o clients concerning an escalation...