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thandi M

1 reviews | Active since Feb 2016

05 Jan 2018, 11:02

Contract Termination

I called MTN on the 02/01/2018 before i spoke to an agent i was on the line lesting t o their music for 13 minutes,even complained on twitter but i guest ignorance is bliss.anyway i finale got through and spoke to a lady named Xolile as i wanted to cancel my contract as the term has ended and she had advised that she will transfer me to retention department and get my query attended too.at the retention department i spoke to Hadile she had advised me to pay R10.80 which was written off whe i went to try and pay it at their Campus square branch casue i know MTN are ****** when it comes to taking money.whilst on the call with this Hadile lady she tried to sell me an mtn sim.but i refused and told her i just want my contract terminate and she had advised that she did.but to my surprise i get an email from mtn of a new ZTE contract i did not agree too.listening here i want to contract cancelled.REF: ********** 14 if it does exist.

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Replies (2)
MTN South Africa
MTN South Africa's reply08 Jan 2018, 13:29
Official

Good day Thandi,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please send us a SAPS affidavit with a certified copy of your ID. We will then log a ***** case for investigate

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,

tM
thandi M's update08 Jan 2018, 13:45
Reviewer Update
No! i will not do that i don't have time to go to the police station to rectify any-wrongs that your employees did. I've spoke to Nancy at the retention department again,she has admitted that its your system or let me say your company's mistake to upgrade me instead of terminating my contract.even if i get affidavit what would i say that Mtn system upgraded my number NO speak to your call centre people to sort out my account as they said they will send me a SERIAL number of my case when i asked for reference.i will be calling again Friday for follow up.anyways the contract that was sent i haven't signed it yet, i should be liable for something that is not in paper yet.pull up your recordings for the 02/01/2018 u have my details.as your calls are recorded.i wonder if you guys even listened to the recordings before replying to my complaint or is it copy and paste.i want this matter sorted immediately.