Contract Termination

For some reason MTN has decided to stop contract termination/cancellations from the MTN stores and you as a customer are now forced to call 808. 1. If you call 808 you do not get through after selecting the option to cancel contract. 2. When I select upgrade contract then you do get a response, but when you say you want to cancel the phone go to hold again.

Why is MTN making it so difficult for their paying and loyal customers. I have been with MTN since always and this is certainly not how you treat someone that has always been loyal.

Can someone please assist me with migrating me to pay-as-you-go.

I will also go today 14 November 2017 to stop all debit orders from MTN and will not pay them because my contract already expired.

If MTN then try to contact me after such debit orders have been stopped, I WILL NOT answer the phone. Treat you like you been treating me.

I do have a call log which I will be saving as evidence of my fruitless attempts.

I will not be bul**** by a corporate entity by telling/enforcing themselves upon me and telling me how to spend my hard earned money. Also I will be cutting up my sim card today the 14 November 2017.