Contract Termination

I HAVE NO WORDS TO DESCRIBE HOW DISAPPOINTED I AM WITH MTN. IT HAS BEEN MORE THAN THREE WEEKS SINCE I CALLED MTN TO HAVE MY CONTRACT TERMINATED. I WAS GIVEN A REFERENCE NUMBER (***) AND PROMISED THAT I WOULD GET FEEDBACK WITHIN THREE DAYS. A WEEK WENT BY AND I CALLED AGAIN AND WAS TOLD THAT THE AGENT WHO ASSISTED ME DID NOT ESCALATE MY QUERY WHICH THE AGENT I SPOKE TO PROMISED TO DO. A WEEK PASSED AND I HAD TO CALL AGAIN AND WAS TOLD THAT MY QUERY WOULD BE ESCALATED AGAIN. ANOTHER WEEK WENT BY AND I CALLED AGAIN I SPOKE TO A LADY WHO WAS VERY RUDE AND SHE HUNG UP ON ME. AND THEN MTN SENDS ME MY MONTHLY DATA BUNDLES AND AIRTIME , MIND YOU MY CONTRACT ENDED IN MARCH AND I REQUESTED FOR A TERMINATION I DO NOT UNDERSTAND WHY THEY FELT THE NEED TO DEPOSIT DATA BUNDLES AND AIRTIME INTO MY NUMBER WHNE MY CONTRACT HAD ENDED AND I HAD MADE IT VERY CLEAR TO THEM THAT I WANT IT TERMINATED. I CALLED MTN AGAIN REGARDING THE DATA BUNDLES AND AIRTIME AND THE AGENT LOGGED A CALL FOR ME TO HAVE THE M \WAIVED\" SO THAT I DO NOT PAY FOR THEM AS I HAD GIVEN THEM AMPLE TIME TO TERMINATE THE CONTRACT. HE GAVE ME A RE NUMBER WHICH I DID NOT BOTHER TO WRITE. PLEASE HELP GET MY CONTRACT TERMINATED."