PP
Priv P
1 reviews | Active since Nov 2012
04 Apr 2016, 22:56
Contract termination
Good day,<br> <br> I have been trying to terminate my contract for *** since the 24 month contract period is over and move my number to a prepaid package. I have been unable to get through on the 808 number. I emailed customer care and received a response from Jabulile Ntshalintshal (Reference Number: ***0), but no response on my second reply. Can you please come back to me asap regarding the termination.<br> <br> Regards,<br> <br> SAJ Potgieter
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Apr 2016, 23:51Hello youzeti,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply06 Apr 2016, 23:51
Official
Hello youzeti,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,