WR
William R
1 reviews | Active since Mar 2013
24 Mar 2016, 09:11
contract termination
I called the MTN call centre to terminate my contract in October last year and *** was given. The debits are still going through and I was advised to go to the nearest store. when I got to the store I was given a phone to again call the call centre. It seems nobody knows how to get a termination done. Some of the reference numbers I've been given on the same termination are *** and ***7. I have been sent from pillar to post and now would like to know when my money would be refunded.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
25 Mar 2016, 21:12Hello Blue77,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The number has been migrated to prepaid. Please note that a billing query has been logged for investigation, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The number has been migrated to prepaid. Please note that a billing query has been logged for investigation, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply25 Mar 2016, 21:12
Official
Hello Blue77,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The number has been migrated to prepaid. Please note that a billing query has been logged for investigation, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
The number has been migrated to prepaid. Please note that a billing query has been logged for investigation, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
WR
William R's updateReviewer Update
05 May 2016, 07:13Good day
It's the 05th of May and I still haven't heard anything. Please advise when I can expect a response with regards to the money debited after my contract termination.
Regards
WR
William R's update05 May 2016, 07:13
Reviewer Update
Good day
It's the 05th of May and I still haven't heard anything. Please advise when I can expect a response with regards to the money debited after my contract termination.
Regards