1 reviews | Active since Mar 2016
contract termination
My \contract\" (an elusive term as I did not recceive any wifi (which management was aware of and said I could not fix) ended in January 2016. Mtn, I was informed will continue billing me after my contract expired (I am pretty sure that is not legal). To close my terminated contract I had 2 days to go into a mtn store and manually close my contract. I was away on those 2 days, and so I have to pay for another month of no service. I manged to close my contract in january and then had to go through an interview again with them to qualify that my contract was closed.<br> It is now march and i am still being debited - even though my contract is closed (twice) - for a service i never received"
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have investigated your account and picked that the account have been closed,the amount of R683.82 debited from you on the 29/02/2016 it was the last amount for the invoice dated the 01/02/2016.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that we have investigated your account and picked that the account have been closed,the amount of R683.82 debited from you on the 29/02/2016 it was the last amount for the invoice dated the 01/02/2016.
warm regards
mike
REQ:***
Best regards,