lV
lucien V
1 reviews | Active since Jan 2016
09 Jan 2016, 23:54
contract termination
I took out a 24 month mobile phone contract with mtn, 3 weeks before the end of my contract i contacted mtn to let them now that i would like to terminate my contract at the end of the 24 months, i was asked to let them now 3 weeks in advance which i did, i received an email to let me now my request had been sent along with a reference number, 2 months later i received a call from mtn threatening me to pay despite me telling them my contract had ended i was then subjected to more threats shortly followed by the lady slamming the phone on me, i have tried to contact mtn with no luck so iv resorted to the one place that can help thank you
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Replies (1)MTN South Africa's replyOfficial
11 Jan 2016, 11:17Hello luc****k,
We are truly sorry for the inconvenience caused.
We do see that your cancellation failed as a valid debit order for your invoice dated the 13th of October & November 2015 returned for insufficient funds.
You will need to pay the amount of R440.80 and our Billing Department will credit the additional invoice that was generated in December 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We do see that your cancellation failed as a valid debit order for your invoice dated the 13th of October & November 2015 returned for insufficient funds.
You will need to pay the amount of R440.80 and our Billing Department will credit the additional invoice that was generated in December 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply11 Jan 2016, 11:17
Official
Hello luc****k,
We are truly sorry for the inconvenience caused.
We do see that your cancellation failed as a valid debit order for your invoice dated the 13th of October & November 2015 returned for insufficient funds.
You will need to pay the amount of R440.80 and our Billing Department will credit the additional invoice that was generated in December 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused.
We do see that your cancellation failed as a valid debit order for your invoice dated the 13th of October & November 2015 returned for insufficient funds.
You will need to pay the amount of R440.80 and our Billing Department will credit the additional invoice that was generated in December 2015.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
