sM
shobi M
1 reviews | Active since Feb 2014
22 Apr 2015, 13:01
Contract Termination
I have an MTN contract which has now expired (cell no. ***).On the 13th April I called the call centre for them to terminate this contract and migrate it to Pay As You Go.I was told the process takes 3-5 days.Today is the 8th day.<br> Since then I have been calling the call centre, but in vain because the contract is still active.<br> As the contract is still active I cannot load airtime or data because I don't know when it will be terminated.<br> What I am asking is very simple: Please terminate this contract and migrate my number to Prepaid.<br>
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Replies (1)
MTN South Africa's replyOfficial
04 May 2015, 15:23Hello shobimaake,
Thank you for your post. Apologies for the delays.
I have migrated your line to a prepaid option and the changes will finalize on your side in a short while.
It is not our intention to displease you. We are working on improving on the service delivery to you.
Warm regards,
Somayya
REQ:***
Thank you for your post. Apologies for the delays.
I have migrated your line to a prepaid option and the changes will finalize on your side in a short while.
It is not our intention to displease you. We are working on improving on the service delivery to you.
Warm regards,
Somayya
REQ:***
Best regards,
MTN South Africa's reply04 May 2015, 15:23
Official
Hello shobimaake,
Thank you for your post. Apologies for the delays.
I have migrated your line to a prepaid option and the changes will finalize on your side in a short while.
It is not our intention to displease you. We are working on improving on the service delivery to you.
Warm regards,
Somayya
REQ:***
Thank you for your post. Apologies for the delays.
I have migrated your line to a prepaid option and the changes will finalize on your side in a short while.
It is not our intention to displease you. We are working on improving on the service delivery to you.
Warm regards,
Somayya
REQ:***
Best regards,