lS
lancelot S
1 reviews | Active since Jan 2014
20 Nov 2015, 10:44
Contract terminated but still recieving invoices
Hi, I am a former MTN contract user. My contract expired last month and was paid in full and terminated. This morning I received an sms notifying that my account will be debit with R581 for the month of November. I have no contract with MTN anymore and I have no idea why they are planning to debit my account. It was a really bad idea taking out this contract with MTN. Please contact me to resolve.<br> <br> Yours,<br> Frustrated Customer
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
22 Nov 2015, 17:37Hello lancelotsehl,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** is been migrated to prepaid the amount of R581.90 is for the invoice dated the 23/10/2015 this is the last amount to be deducted on the 25/11/2015.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** is been migrated to prepaid the amount of R581.90 is for the invoice dated the 23/10/2015 this is the last amount to be deducted on the 25/11/2015.
warm regards
mike
REQ:***
MTN South Africa's reply22 Nov 2015, 17:37
Official
Hello lancelotsehl,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** is been migrated to prepaid the amount of R581.90 is for the invoice dated the 23/10/2015 this is the last amount to be deducted on the 25/11/2015.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note that the number *** is been migrated to prepaid the amount of R581.90 is for the invoice dated the 23/10/2015 this is the last amount to be deducted on the 25/11/2015.
warm regards
mike
REQ:***