AM
Amos M
1 reviews | Active since Aug 2015
07 Aug 2015, 15:03
Contract terminated but MTN is still billing me.
I am a very frustrated customer who went through the process of terminating my contract with MTN and paying my termination fees. The question I have for the smart individual that handed my name over to VVM debt collectors is how did MTN terminate and switch my number to pay as you go? As far as I am concerned, if a contract number is owing termination fees it cannot be cancelled. Even better, I cannot call anyone from MTN because their smart system requires me to input my number in question and guess what \my number is a pay as you go and cannot report the matter".<br> Thanks a lot MTN for getting me in this debt triangle. I will fight this matter until it is settled."""
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
24 Aug 2015, 11:54Hello manakada,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that a investigation has been done on the account and credit will be passed accordingly to rectify account closure.
A notification has been sent to the bureau to update you details .
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
REQ:***
Kind Regards
Kevin.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that a investigation has been done on the account and credit will be passed accordingly to rectify account closure.
A notification has been sent to the bureau to update you details .
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
REQ:***
Kind Regards
Kevin.
MTN South Africa's reply24 Aug 2015, 11:54
Official
Hello manakada,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that a investigation has been done on the account and credit will be passed accordingly to rectify account closure.
A notification has been sent to the bureau to update you details .
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
REQ:***
Kind Regards
Kevin.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please be advised that a investigation has been done on the account and credit will be passed accordingly to rectify account closure.
A notification has been sent to the bureau to update you details .
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
REQ:***
Kind Regards
Kevin.
