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quin.vw quin.vw
1 reviews | Active since Nov 2011
02 Oct 2015, 03:39
Contract Terminated and My Bank Account Debited
MTN, I gave my notice on 11 September 2015 to terminate my data contract which was confirmed and yet you have still debited my bank account.<br> <br> This is what you are know for, MTN, Incompetence! You just cannot get it right by not debiting an account when you are not supposed to. This is why I do not want to be with MTN any longer.<br> <br> As with past experience, I am NOT waiting a month for MTN to refund me as you are messing around with people who budget for the month! You have now completely messed with my month's budget!<br> <br> I want my refund within 48 hours!
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MTN South Africa's replyOfficial
02 Oct 2015, 19:34Hello SERVICEQV,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the amount debited R115.00 on the 30/09/2015 was the last amount for the inv dated 20/08/2015 because we debiting your account one month behind.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the amount debited R115.00 on the 30/09/2015 was the last amount for the inv dated 20/08/2015 because we debiting your account one month behind.
warm regards
mike
MTN South Africa's reply02 Oct 2015, 19:34
Official
Hello SERVICEQV,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the amount debited R115.00 on the 30/09/2015 was the last amount for the inv dated 20/08/2015 because we debiting your account one month behind.
warm regards
mike
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly note the amount debited R115.00 on the 30/09/2015 was the last amount for the inv dated 20/08/2015 because we debiting your account one month behind.
warm regards
mike