Contract taken on my name and account number

<p>Very disappointed at MTN, been loyal to them all my life.</p> <p>So in 2014 I took a contract for a modem to use on my laptop. Contract was R93 for a 1 gig for 2 years. Contract ended early last year and I decided not to renew, so been on a month to month paying the R93 and getting the 1 gig for a year now.</p> <p> </p> <p>Last week my debit order goes out, MTN took R872, i get shocked wondering what happened. I call MTN to ask why they took that amount, they tell me that I renewed my contract of which i did not so I tell them that and they say i must go do an affidavit and a certified copy of my ID and submit it to any MTN shop. I did that on saturday and submited it at MTN mall of Africa. The guy there takes the documents scans them and gives me a case number and says I must call and follow up after 2 to 3 weeks.</p> <p> </p> <p>Yesterday i get my MTN billing statement I open it and it says they will be taking R1651 next month. Got shocked again and i decide to call and follow up on the case number they gave me. The lady on the phone tells me that the investigation has not been done because the photo on my ID is not clear so they wont do any further investigations. Why wasnt i not informed about the fact that the investigation wont be done? so if i decided to follow up after 2 weeks and find out that nothing has been done.</p> <p>I decide to ask them why I will be paying R1651 for a 1 gig modem, they tell me i took a new phone, getting 200 sms, 100 minutes i dont know what else (still in shock even now). Im writing this review because i think there is ***** going on and MTN is not taking my case serious. I cannot keep on paying for a contract i didnt agree to and i phone i didnt even take. R1651 is a lot of money and i cannot afford to be paying for the person who took the phone. When i tell MTN to cancel the contract they tell me i will have to pay cancellation fees. This is seriously not acceptable.</p>