KM
Khodani M

1 reviews | Active since Jun 2015

01 Jun 2015, 14:24

contract suspended for no reason ref no:***

Since Nashua Mobile closed down in pretoria contracts was taken over by MTN we have been having problems with the correct payment deductions from our accounts and when you need answers on when they will fix the payments allocations to the correct amount and do the needed credits they cant give you an answer. I am really sick of MTN's bad service since they took over the contracts because we have had endless problems with the billing of our accounts and the best of all is they make you look like the bad guys and cut your accounts without letting you know.<br> <br> since January they have been debiting more money and I have logged queries since but nothing was done the beginning of may I even went to Pretoria central branch but I didn't get any help, and because of that treatment I had to reverse the money they debited and I transferred the different because they were owing me, last week my phone has been suspended and before it was suspended I called MTN head office unfortunately the brother who was helping me dropped the phone.

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Jun 2015, 15:45
Official
Hello codybanks,

Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution may be delayed due to the National Strike that MTN is currently undergoing.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Yahya
REQ:***