AT
Angelique T
1 reviews | Active since Jun 2015
01 Jun 2015, 13:42
Contract suspended for no reason
My MTN contract has been suspended for no apparent reason and I can not get hold of any consultant at the call centre. The Phalaborwa branch can also not assist me as they tell me they are off line due to the strike. It is not possible that my contract has been suspended due to an overdue amount as I pay per debit order and the debit order went off on Friday night. I am very frustrated with MTN as I am a client since 2002 and my account has never been overdue. Unfortunately for MTN they will be losing a loyal customer...
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MTN South Africa's replyOfficial
04 Jun 2015, 15:00Hello asadler,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that line was suspended due to the credit limit being reached. The credit limit that has been put in place is as per the request from the NCA(National Credit Act). It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that line was suspended due to the credit limit being reached. The credit limit that has been put in place is as per the request from the NCA(National Credit Act). It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 Jun 2015, 15:00
Official
Hello asadler,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that line was suspended due to the credit limit being reached. The credit limit that has been put in place is as per the request from the NCA(National Credit Act). It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that line was suspended due to the credit limit being reached. The credit limit that has been put in place is as per the request from the NCA(National Credit Act). It services as a risk measure in the customers favour as per the NCA. According to our records your line has since been reinstated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***