1 reviews | Active since Oct 2014
CONTRACT SUSPENDED
Good day<br> <br> My name is Nonjabulo Silangwe ID No. *** 080. I took a contract phone with MTN almost 3 years ago now. My phone was damaged they have issues in a way that they ended up not repairing the phone, they gave me a loan phone from November till 13 April 2015 which they took it back after returning mine that was never repaired. 30 January 2015 I have sent them a letter for termination of contract which even up to date my contract is not terminated so I have decided to cancel a debit order thinking it will speed up the process of termination with MTN, up to date my contract is still not terminated and my services has been suspended and I owe them R679.40. Please assist with the matter i do not mind paying for what i have used but i suspend the services because i did not want to continue with mtn after they could not repair my phone <br>
We are truly sorry for any inconvenience caused.
We have now perused your account and see that your insurance claim was rejected as the correct device was not used with the intended SIM card. A response was sent to you by our Insurance Department advising you of this on the 10th of April 2015.
***Insurance claim Declined:
CLAIM REF NO: 431058 EGAIN ***
Provisions 6 of MTN Equipment Insurance Policy
\You are solely responsible to ensure that the Administrator is informed of any change to the Equipment listed\"
We are truly sorry for any inconvenience caused.
We have now perused your account and see that your insurance claim was rejected as the correct device was not used with the intended SIM card. A response was sent to you by our Insurance Department advising you of this on the 10th of April 2015.
***Insurance claim Declined:
CLAIM REF NO: 431058 EGAIN ***
Provisions 6 of MTN Equipment Insurance Policy
\You are solely responsible to ensure that the Administrator is informed of any change to the Equipment listed\"