1 reviews | Active since Jan 2016
Contract still not sorted out
Good Day Nompumelelo,<br> Please see my complaint dated 24th January, 2016<br> Thank you for your reply, but the 300 mb for January, which is owing to us by MTN, as we have paid for it, is still not loaded. The sms received on 27th January, our bundle loading date, said the airtime had been loaded, along with the sms, but only 300 mb of data was loaded. The contract signed on 20th November, 2015 states 500 mb - per contract \24 mth MTN Anytime 200 @489 (500MB for 24 MTHS). Please look at the contract. So we are still owed 300 MB (January) and 200MB for this month. The 30 GB data has been loaded. Please ensure that this data is loaded within 24 hours. I am so sick of trying to get MTN to sort out this contract !!!"
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that a request for credit of the value of the data bundles you did not receive has been logged and escalated to the relevant department. Credit should reflect on your MTN account in 48 working hours and will reflect as an amount paid into the account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please note that a request for credit of the value of the data bundles you did not receive has been logged and escalated to the relevant department. Credit should reflect on your MTN account in 48 working hours and will reflect as an amount paid into the account.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***