HW
Henriette W
1 reviews | Active since Dec 2014
01 Jul 2015, 13:17
contract still not changed to pay as you go.
It is now another month that MTN is deducting a contract amount that I cancelled in May 2015. Ref nr: ***. Mtn cannot process anything due to a so call strike, but they do process accounts! It is bad, bad service. Even on my previous complaint no feedback was received after I mailed the information as requested.<br> Please MTN stop taking my money for a service I don't want.
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MTN South Africa's replyOfficial
12 Jul 2015, 10:10Hello HdeWaal,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number ending in 984 has been migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number ending in 984 has been migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply12 Jul 2015, 10:10
Official
Hello HdeWaal,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number ending in 984 has been migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your number ending in 984 has been migrated to prepaid.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***