1 reviews | Active since Jul 2011
Contract still not cancelled SIX weeks later
I submitted the original request to cancel my contract on 11/05/2015 as my contract expired on 10/05/2015, call ref ***. This was not done. I tweeted @MTNza and @MTNzaService on 26/05/2015 and 27/05/2015, I have still not received feedback on the cancellation. I then submitted a written request on 17 June 2015 and have still not heard back from MTN.<br> <br> Today, they had the audacity to send me an invoice billing me for JUNE. I then called the corporate office on *** on 25/06/2015. I asked to speak to the head of customer services. The receptionist was rude and put me on hold for over 40 minutes. I have now reported the matter to ICASA but I am still waiting for MTN to cancel my contract. I do not even want to be on prepaid after my experience with this service provider. They will never see another cent from me again.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the contract has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the contract has been cancelled.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
