KK
Kristin K
1 reviews | Active since Oct 2012
13 Jul 2015, 09:09
Contract still not cancelled - since over 3 months
I submitted a cancellation for my contract on 02 April 2015. I am still being charged, yet have not used the data card! This needs to be refunded and cancelled ASAP. Quick to sign people up for contracts, but incapable to cancel a contract.<br>
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Replies (1)
MTN South Africa's replyOfficial
21 Jul 2015, 10:20Hello Kkeogh,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Please be advised that the number was migrated to pre-paid on the 21st of May 2015 and the last bill was debited at the end of May as the last 1GB of data was provisioned on the 14th on May.
Once again please accept our apologies for the delays and thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Please be advised that the number was migrated to pre-paid on the 21st of May 2015 and the last bill was debited at the end of May as the last 1GB of data was provisioned on the 14th on May.
Once again please accept our apologies for the delays and thank you for your continued support.
Kind regards
Letumile
REQ:***
MTN South Africa's reply21 Jul 2015, 10:20
Official
Hello Kkeogh,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Please be advised that the number was migrated to pre-paid on the 21st of May 2015 and the last bill was debited at the end of May as the last 1GB of data was provisioned on the 14th on May.
Once again please accept our apologies for the delays and thank you for your continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Please be advised that the number was migrated to pre-paid on the 21st of May 2015 and the last bill was debited at the end of May as the last 1GB of data was provisioned on the 14th on May.
Once again please accept our apologies for the delays and thank you for your continued support.
Kind regards
Letumile
REQ:***