HW
Heleen W
1 reviews | Active since Mar 2015
05 Apr 2016, 11:40
CONTRACT STILL NOT CANCELLED
I posted a report on 9 March about our contract that was not cancelled on 21 Dec 2015 (Ref***). Siphumezo (REQ ***) of MTN responded by saying that he will contact the relevant department and resolve the problem. We were yesterday again phoned by MTN about the arrear amounts and the contract was also still not cancelled. This is now almost 4 months and no progress have been made with something that should take 5 minutes!
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MTN South Africa's replyOfficial
06 Apr 2016, 13:00Hello heleenw,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number has been cancelled. A credit of R 466.35 has been passed on your account for the invoice dated 2016-01-13 to 2016-03-13.
Please note that you are still liable to pay the balance of R 355.45 for the invoice dated 2015-12-13 is overdue since the debit order dated 2016-01-02 was returned unpaid - payment stopped. You were also charged R 11.40 (x3 months) = R 34.20 for the Returned Debit Admin Fee. Kindly settle the total overdue amount of R 389.65.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number has been cancelled. A credit of R 466.35 has been passed on your account for the invoice dated 2016-01-13 to 2016-03-13.
Please note that you are still liable to pay the balance of R 355.45 for the invoice dated 2015-12-13 is overdue since the debit order dated 2016-01-02 was returned unpaid - payment stopped. You were also charged R 11.40 (x3 months) = R 34.20 for the Returned Debit Admin Fee. Kindly settle the total overdue amount of R 389.65.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply06 Apr 2016, 13:00
Official
Hello heleenw,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number has been cancelled. A credit of R 466.35 has been passed on your account for the invoice dated 2016-01-13 to 2016-03-13.
Please note that you are still liable to pay the balance of R 355.45 for the invoice dated 2015-12-13 is overdue since the debit order dated 2016-01-02 was returned unpaid - payment stopped. You were also charged R 11.40 (x3 months) = R 34.20 for the Returned Debit Admin Fee. Kindly settle the total overdue amount of R 389.65.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
The system shows that your number has been cancelled. A credit of R 466.35 has been passed on your account for the invoice dated 2016-01-13 to 2016-03-13.
Please note that you are still liable to pay the balance of R 355.45 for the invoice dated 2015-12-13 is overdue since the debit order dated 2016-01-02 was returned unpaid - payment stopped. You were also charged R 11.40 (x3 months) = R 34.20 for the Returned Debit Admin Fee. Kindly settle the total overdue amount of R 389.65.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***