TS
Thavanathan S
1 reviews | Active since Nov 2010
25 Jun 2015, 16:16
Contract still not cancelled
Mtn has not yet cancelled my contract. Bronwyn acknowledged on Hello Peter that she is aware of my cancellation request . They have deducted , *******ly, R149.00 from my bank account toady 25/06/2015.
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Replies (1)
MTN South Africa's replyOfficial
06 Jul 2015, 14:34Hello deva,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled. The amount that was debited at the end of July was for usage from 13 May to the 13 June.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled. The amount that was debited at the end of July was for usage from 13 May to the 13 June.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply06 Jul 2015, 14:34
Official
Hello deva,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled. The amount that was debited at the end of July was for usage from 13 May to the 13 June.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the contract has been cancelled. The amount that was debited at the end of July was for usage from 13 May to the 13 June.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***