Contract still not canceled after I requested this in Feb 2016
I took out a contract with MTN in FEB 2014. 24 months in Feb 2016 on i requested the contract to be canceled and moved to prepaid. I later on foud out that this has not been done. I whent in to the MTN store and requested once again for the contract to be canceled and I was assured that this would be done. This morning MTN once again debited my account. I dont have time to run after you to check if you have done your job! Please cancel the contract with immediate effect and refund my account! I am not willing to spend my time and money on your mistakes!
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number was migrated to prepaid on 2016-04-18, we will engage with the relevant department to assist with the late cancellation request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number was migrated to prepaid on 2016-04-18, we will engage with the relevant department to assist with the late cancellation request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number was migrated to prepaid on 2016-04-18, we will engage with the relevant department to assist with the late cancellation request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the number was migrated to prepaid on 2016-04-18, we will engage with the relevant department to assist with the late cancellation request.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***