Contract still not activated correctly
I took out a contract a month ago and when taking out the contract, the sales consultant advised and confirmed that I could do a sim swap on a current contracts number and move it to my new contract. Keep in mind that the current number is on a contract not owned by myself. To my knowledge - a transfer of ownership or something needs to be done first but no one is able to give me any answers. MTN stores say speak to online and online says go into store. This is unacceptable. Please please please can someone advise me?! This has been ongoing for 3 weeks!!
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly allow me to investigate as to what the reason is for the activation not going through on the account. The below mail address has been supp**** for feedback to be given tomorrow.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin,
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly allow me to investigate as to what the reason is for the activation not going through on the account. The below mail address has been supp**** for feedback to be given tomorrow.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin,
Best regards,