Contract sim swap

<p>On 2016-05-31 my sim card failed to work and I was forced to do a sim swap at the local brance.</p> <p>I went there and they told me the account is lock on there side but not on mtn side because they think they are using another system.</p> <p> </p> <p>Now I paid R163-00 for a new sim swap ( Prepaid is R5), made a copy of my id and said they will email it to them . I went there like every day and every day they have a excuse its mtn fault the sim swap is not working. I called 808 but also no luck.</p> <p> </p> <p>If I was using Prepaid it will cost me like R5 and it will be active immediately . I pay spend over R1000 amount and now my sim swam is still not working.</p> <p>Req no : ***</p> <p>Who can help me do mtn not care about it contract customers , a simple sim swap and its been a week how much money do I lost every day because my phone is off who will pay that back.</p>