WN
Wongalethu N
1 reviews | Active since Jun 2015
22 Jun 2015, 19:32
Contract SIM Swap
Went to the Randburg Square MTN store to do a SIM swap, i was requested to provide all documentation which i did and had to pay R134 which i did. i was then told my swap was successful and i should be able to use my SIM in 4 to 24hrs. to date i'm still waiting for my card to be active.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 13:56Hello Wongsta,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that our system shows that the sim card is active, the sim swap went through successfully.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that our system shows that the sim card is active, the sim swap went through successfully.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,
MTN South Africa's reply26 Jun 2015, 13:56
Official
Hello Wongsta,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that our system shows that the sim card is active, the sim swap went through successfully.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that our system shows that the sim card is active, the sim swap went through successfully.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Best regards,