GR
Girneve R
1 reviews | Active since Jan 2019
04 Jan 2019, 16:30
Contract sim issue
Very unhappy with mtn due to loadshedding network issues in december my sim card totally didn't work and I had to pay for a swim swop.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
07 Jan 2019, 12:17Good day Girneve Roach
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly advise how much did you pay for the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly advise how much did you pay for the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 12:17
Official
Good day Girneve Roach
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly advise how much did you pay for the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly advise how much did you pay for the sim swap.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
GR
Girneve R's updateReviewer Update
09 Jan 2019, 16:02Good day Dinesh
I paid R130 for the swim swap
Regards
Girneve
GR
Girneve R's update09 Jan 2019, 16:02
Reviewer Update
Good day Dinesh
I paid R130 for the swim swap
Regards
Girneve
MTN South Africa's replyOfficial
10 Jan 2019, 08:54Good day Girneve Roach
Kindly note that I credited your MTN account with R130.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that I credited your MTN account with R130.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply10 Jan 2019, 08:54
Official
Good day Girneve Roach
Kindly note that I credited your MTN account with R130.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that I credited your MTN account with R130.00.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
GR
Girneve R's updateReviewer Update
14 Jan 2019, 00:11Dear Dinesh Thank you so much it is highly appreciated
GR
Girneve R's update14 Jan 2019, 00:11
Reviewer Update
Dear Dinesh Thank you so much it is highly appreciated