Contract sim activation
I opened a contract on Friday, 24 Dec. On Tues evening I got the sim card. On Wed around 5pm I called 808 of why it's not activated, and they said there's a Rica bar and I need to wait 2-48 hours. Today, Friday, I get an email after complaining to customer service, and apparently it's still o na Rica bar and I am a contract subscriber to mtn for the past 10yrs.
This is ridiculous.
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MTN South Africa's replyOfficial
01 Dec 2017, 20:48Thank you for your post.
Kindly note that cell number *** was only activated 2017-11-28.
We do not pick up any Rica barring on the network. Please reboot the device.
We have sent the request to the back end support team to check if they can pick up any barrings on the cell or sim card number.
Kind Regardsd,
Alice van der Merwe
Best regards,
MTN South Africa's reply01 Dec 2017, 20:48
Official
Thank you for your post.
Kindly note that cell number *** was only activated 2017-11-28.
We do not pick up any Rica barring on the network. Please reboot the device.
We have sent the request to the back end support team to check if they can pick up any barrings on the cell or sim card number.
Kind Regardsd,
Alice van der Merwe
Best regards,