eW
ester W

1 reviews | Active since Mar 2017

14 Mar 2017, 11:05

Contract signed for was not what was given

<p>The original package I signed for was with minutes and data yet there was no data and this has subsequently cost me. When I upgraded in Feb 2017 I signed for the same minutes as my previous package and once again this was to include data. To my surprise, I ran out of minutes and data mid-month yet the package I signed for was more than sufficient to last me each month. When I queried this I was told that once again I had not been given the correct package and that is why I was running out of minutes and data. I have since had to buy 200 minutes that was meant to have already been in my package. When i approached MTN they admitted giving me the wrong package but they claim that i have to wait 3 months for them to be able correct the mistake they made. Surely signing for one thing and getting something completely inferior is tantemount to *****, </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Mar 2017, 16:34
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that the matter has been escalated to the relevant functional unit for further assistance.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***