Contract signed 27 April - 17/5 MANAGER laughs at client and says "THERE IS NO PHONE"

<p>We app**** for a contract on 27 April 2016 for my son the Iphone 5S at R229 per month. After numerous enquiries as to when we will receive the phone, we were told on 27 April it should be there in a week. We went to the store a week later and was told that the Manager is on leave but she will phone us as soon as the stock arrives, a week later still no stock. Then we are told that they are still waiting for stock. Upon enquiring for the 3rd time, Nandi the acting store manager phoned me and said that she found a phone for me and will fetch it from Southgate but, Wednesday they had a Financial stock take so no stock is allowed to be swopped between stores, I said that is fine, she then said she will fetch it and have it there on Thursday. On Thursday when we went to the store to get the phone, we were told that the phone she found is a customer return, she will now order one from head office and we can collect it on Tuesday (today) Today when my husband went to the shop, he was laughed at and told there are no phones!!! he says the lady that laughed at him - her name is Thandi... now let me ask the question???? If there has been no Iphone5S since APRIL, why whould it be advertised at a higher price in the MAY book??? I think I should het ICASA to investigate the matter! I have my complaints in writing, the amount of queries to MTN, facebook complaint, reply... everything... So we have been promised a phone since 27 April 2016, one excuse after the other and to be laughed at today and told there is no phone... and MTN is still advertising the same deal BUT at a higher price!! of R299. </p>