DM
David M
1 reviews | Active since Dec 2015
24 Feb 2018, 05:21
Contract settlement
How can I get hold of mtn billing department, I want to pay settlement amount for both the contracts i have with them. Please help.
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Replies (2)
MTN South Africa's replyOfficial
25 Feb 2018, 19:10Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply25 Feb 2018, 19:10
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
DM
David M's updateReviewer Update
25 Feb 2018, 19:13Is this a system generated message or what? I never said I had a bad experience with mtn. I just want to end my contracts because I'm overseas now.
DM
David M's update25 Feb 2018, 19:13
Reviewer Update
Is this a system generated message or what? I never said I had a bad experience with mtn. I just want to end my contracts because I'm overseas now.